Privacy Policy
Last updated: 15 October 2026
At FACET COLLECTIONS, we value your privacy and the trust you place in us when exploring and purchasing from our collection of crystals, rocks and minerals.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase, subscribe to our newsletter or contact us.
1. About Us
FACET COLLECTIONS is an Australian online retailer offering a thoughtfully curated collection of crystals, rocks and minerals.
Website: www.facetcollections.com
Customer enquiries: hello@facetcollections.com
2. Information We Collect
When you browse our website, subscribe to our newsletter, contact us or place an order, we may collect personal information including:
- Your name, email address and telephone number.
- Billing and delivery addresses.
- Order details, purchase history and transaction information.
- Account details if you choose to create an account.
- Your email address when subscribing to The FACET Journal.
- Information you provide when contacting us.
- Technical information such as your IP address, browser type, device information, website activity and interactions with our website.
We collect information that is reasonably necessary to operate our online store, communicate with customers and provide our services.
3. How We Use Your Information
We use your personal information to:
- Process and deliver purchases.
- Provide order confirmations, shipping updates and customer support.
- Respond to enquiries and manage returns and refunds.
- Maintain business records and meet legal obligations.
- Prevent fraud and maintain website security.
- Improve our website, products and shopping experience.
- Send marketing communications where you have subscribed or where otherwise permitted by law.
- Understand how visitors interact with our website and communications.
You can unsubscribe from marketing communications at any time.
4. Email Marketing and Newsletter Subscriptions
When you subscribe to The FACET Journal, we collect your email address to send occasional updates about our collections, new arrivals, mineral discoveries, collection stories and other news from FACET COLLECTIONS.
We use Mailchimp, a third-party email marketing platform, to manage our subscriber list and distribute these communications.
Subscriber information may be processed or stored outside Australia in accordance with Mailchimp’s privacy and data protection arrangements.
We may also receive information about engagement with our marketing emails, such as whether an email has been opened or a link has been clicked, where these features are enabled.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
To enquire about your personal information or request its removal, please contact hello@facetcollections.com.
5. Payments and Security
Our website uses WooCommerce and WooPayments to process orders and accept secure online payments.
Payment information is handled by our payment service providers. FACET COLLECTIONS does not store your full payment card number or security code on its website.
We take reasonable steps to protect personal information through appropriate website security measures, access controls and responsible information management.
However, no online system can guarantee absolute security.
6. Sharing Your Information
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business.
These may include:
- Payment processing providers.
- Delivery and shipping providers.
- Website hosting and technical support providers.
- Email marketing services, including Mailchimp.
- Website analytics and performance services.
- Other service providers involved in fulfilling orders or maintaining our website.
We may also disclose information where required or authorised by law.
We do not sell customer personal information to third parties for their independent marketing purposes.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to support essential functions, including remembering your shopping bag, maintaining website sessions and processing orders.
We may also use website analytics tools, including Google Analytics, to help us understand how visitors use our website.
These tools may collect information such as pages visited, approximate location, device type, browser information and interactions with website content.
Additional cookies and tracking technologies may be used to measure website performance, improve functionality and understand the effectiveness of our marketing activities.
You can manage or restrict cookies through your browser settings. Disabling essential cookies may affect the operation of your shopping bag, account features and checkout.
8. Overseas Service Providers
Some third-party services used to operate our online store, including payment processors, technology providers, analytics services and Mailchimp, may process or store personal information outside Australia.
Where applicable, these providers handle information in accordance with their privacy and security arrangements.
We take reasonable steps, where required by applicable law, to ensure that personal information disclosed to overseas service providers is handled appropriately.
9. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
You may also request deletion of your personal information where appropriate, subject to our legal, administrative and recordkeeping obligations.
To make a request, please contact hello@facetcollections.com.
10. How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer service, maintain business records, meet legal obligations and resolve disputes.
Newsletter subscriber information is retained while your subscription remains active or for as long as reasonably necessary to meet applicable legal and administrative obligations.
If you unsubscribe from The FACET Journal, we will stop sending marketing emails to that address. We may retain limited information where necessary to maintain unsubscribe records and comply with legal obligations.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
11. Privacy Enquiries and Complaints
If you have questions, requests or concerns about how your personal information is handled, please contact us at:
We will review your enquiry and respond within a reasonable timeframe.
Where the Australian Privacy Act applies, you may also be able to contact the Office of the Australian Information Commissioner at www.oaic.gov.au if you remain dissatisfied with our response.
12. Changes to This Policy
We may update this Privacy Policy as our business, services, technology or legal obligations change.
Any updates will be published on this page, with the date of the latest revision displayed above.